Winlandia Privacy Policy

At Winlandia, we respect your privacy and are committed to protecting the personal data you share with us when you visit winlandia.co.uk or winlandia.com. This policy explains how we collect, use, store and safeguard your information, and what rights you have in relation to it. Our platform is operated by Skill on Net Ltd, a company registered in Malta, with processing agent services for the UK site supplied by Skill On Net Limited, registered in England and Wales. By creating an account, you agree that we may process your data as described below.

Information We Collect

Here at Winlandia Casino, we collect information in several ways: directly from you when you register, deposit, withdraw or contact support, automatically through cookies and tracking technologies, and sometimes from third parties such as identity verification providers or payment processors.

• We gather registration details including your name, date of birth, address, email and phone number
• We collect financial information such as payment method details needed to process deposits and withdrawals
• We track your gaming activity, including games played, stakes, wins and losses, to improve our services and meet regulatory obligations
• We record communications you have with our customer support team
• We collect technical data such as IP address, device type, browser and login timestamps

Why We Use Your Data

Our Winlandia team processes your personal data for a number of legitimate purposes. We use your information to verify your identity, process transactions, prevent fraud and money laundering, comply with our licensing obligations under the Gambling Commission of Great Britain and the Malta Gaming Authority, and provide customer support. At Winlandia Casino, we also use data to personalise your experience, including tailoring Daily Picks personal offers and informing you about relevant promotions such as free spins or welcome bonus offers, where you have consented to receive marketing communications.

Our Winlandia platform may also use your data to manage participation in tournaments, Pragmatic Missions, Drops & Wins promotions and our VIP Club loyalty program. We at Winlandia Casino review VIP account activity monthly, which requires processing of your gaming history and, where applicable, an assessment of your financial circumstances.

Legal Basis for Processing

We process your data on the basis of contractual necessity, to perform our agreement with you when you use winlandia.co.uk or winlandia.com; legal obligation, to comply with anti-money laundering and licensing requirements; legitimate interest, to prevent fraud and improve our services; and consent, where you have opted in to receive marketing from us at Winlandia.

Sharing Your Information

We do not sell your personal data. However, Our Winlandia operation may share information with trusted third parties where necessary, including payment processors, identity verification services, regulatory bodies such as the UK Gambling Commission and the Malta Gaming Authority, our RNG certification provider iTech Labs, and our alternative dispute resolution provider eCOGRA. Winlandia's affiliated companies within the Skill on Net Ltd group may also receive data for administrative and compliance purposes.

• We share data with payment providers such as PayPal, Paysafe, Neteller, Trustly and other listed deposit and withdrawal methods to process your transactions
• We disclose information to regulators and law enforcement when legally required
• We share limited data with game providers including Pragmatic Play, NetEnt, Playtech and Microgaming to operate specific game features and missions

Cookies and Tracking

Our Winlandia website uses cookies to remember your preferences, keep you logged in, and analyse how you use our site. You can manage cookie settings through your browser, although disabling certain cookies may affect your ability to use some features. For full details on the categories of cookies we use, please refer to our separate Cookie Policy.

Data Retention

We at Winlandia Casino retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our regulatory and legal obligations. Transaction and identity records are typically retained for the periods required under UK and Maltese gambling regulations, even after you close your account with us.

Your Rights

You have a number of rights regarding your personal data when using Our Winlandia services. We are committed to honouring these rights promptly and transparently.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request erasure of your data, subject to our legal retention obligations
• You can object to or restrict certain processing activities
• You can withdraw consent to marketing communications at any time
• You can request a copy of your data in a portable format

To exercise any of these rights, you can contact our data protection officer at [email protected], or reach our general support team at [email protected] via live chat, available 24/7, or email.

Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our Winlandia Casino systems are regularly reviewed to maintain compliance with industry standards, and access to your information is restricted to authorised personnel who need it to perform their duties.

Restricted Jurisdictions

We only provide services to players from permitted regions. The UK site at winlandia.co.uk is available exclusively to residents of Great Britain, while our international site serves players outside a defined list of restricted countries. If you access our services from a jurisdiction where online gambling is prohibited, we reserve the right to suspend your account and will process any related data solely for compliance purposes.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of Winlandia after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, please contact our data protection officer at [email protected]. For general enquiries, our support team is available around the clock via live chat or at [email protected]. We at Winlandia Casino are always ready to help you understand how your information is protected.